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Frequently Asked Questions

Answers to common questions from owners and residents.

Assessments and Payments

How much are the assessments?

Assessments are currently $275 per month, due on the first day of each month.

When are late fees applied?

Assessments are due on the first of each month. If a payment is not received within 15 days, a late notice may be sent. Under the Delinquent Assessment and Fine Collection Policy, an installment not received within 60 days of the due date is past due and is charged a $25 late fee each month it remains unpaid, plus interest. The full policy is on the Documents page: Documents

How can I pay my assessments?

Pay online by e-check or credit card through the owner portal, one time or with recurring payments: assuredcam.appfolio.com

Or mail a check payable to Summerfield Village Homeowners Association, c/o Assured Real Estate, PO Box 29159, Phoenix, AZ 85038. Write your property address on the check.

Will there be a special assessment?

At this time, the Board is not expecting a special assessment. Any proposed special assessment would be noticed to owners and discussed at an open Board meeting.

I am behind on assessments. Can I set up a payment plan?

Yes. Submit a Proposed Repayment Plan: Proposed Repayment Plan

Under the plan you pay current assessments on time plus the past due balance, generally within three months when the past due amount is one year of assessments or less.

Can late fees or fines on my account be waived?

You can ask the Board to consider it. For late fees, interest, collection fees, or other charges use the Account Adjustment Request: Account Adjustment Request

For violation fines use the Fine Waiver Request, after the violation has been corrected: Fine Waiver Request

Approval is not guaranteed.

Owner Portal and Account

How do I access my account online?

Register for the owner portal, where you can pay assessments, view your balance, submit maintenance and architectural requests, view compliance notices, and see shared documents. Request access here: assuredcam.appfolio.com

Once activated, log in here: assuredcam.appfolio.com

How can I receive paperless statements and notices?

Register for the owner portal and sign up for electronic delivery of statements and notices. Paperless delivery is faster than the mail and saves the Association printing and postage costs.

How do I update my mailing address?

Submit the Update Mailing Address form: Update Mailing Address

Allow up to 48 business hours for records to be updated. Owners are also asked to keep a current phone number and emergency contact on file.

How do I get my mailbox number or a mailbox key?

Mailboxes are numbered according to the unit. The mailbox units are owned by the Association, but each owner is responsible for the lock on their own box. To get a key or replace a lock, hire a licensed and insured locksmith. The Association recommends Green Valley Lock and Key, which is familiar with the community: (702) 897-0164.

Rules and Living Here

What are the quiet hours?

Common area quiet hours are 10:00 pm to 7:00 am. At other times, voices outside your unit and on patios and balconies should stay at normal conversational levels, and no sound producing device may be loud enough to be heard or felt in surrounding units. Report ongoing noise using the Report a Violation form with the dates and times: Report a Violation

How does parking work?

Each unit has two parking spaces. Do not park in another unit's covered space, in the trash can areas, or behind other vehicles in the driveways, and park straight in without crossing the painted line. Vehicles parked in the wrong place may be towed at the owner's expense after 48 hours, and vehicles at a red curb, in a trash can area, or blocking a hydrant, driveway, or carport may be towed immediately.

All vehicles must be operable and display current registration. Trailers, campers, boats, and commercial or oversized vehicles may not be parked in the community, and vehicle washing and repairs (other than minor ones such as a battery or tire change) are not allowed.

What is allowed on my patio or balcony?

Patio furniture only. Patios and balconies must be kept neat and are not for storage, appliances, trash, or household furniture. Plants must be in pots or planters and no taller than the block wall. Up to two bikes and one approved storage container (back patio only) are allowed. Nothing may be hung on railings, fences, or exterior surfaces, and flammable items such as paint, propane, or chemicals may not be stored on patios or balconies.

Only electric barbecues are permitted, and only on the lower patio. Gas barbecues are not allowed anywhere in the community.

What type of screening is permitted on my patio?

A crisscross lattice may be added to the back patio and front balcony railing without Board approval if it is wood or white (wood or plastic) and covers the full railing, top to bottom and side to side, including the gate. All other screens, sun shades, and exterior alterations require prior written approval. Submit a Design Review Application before installing: Design Review Application

Are signs permitted?

Only standard "For Rent" or "For Sale" signs, posted in windows or hung on balconies. Signs are not permitted in the grass, bushes, rock, or common areas, and no other signs are allowed. Political signs are allowed on patios and in windows during campaign periods, as permitted by Nevada law.

What are the pet rules?

No more than three pets per unit (fish and birds excluded). Dogs and cats must be on a leash whenever they are outside your patio or home, pet waste must be picked up immediately, and pets may not be left unattended on patios or balconies or tied up in the common area. Pets that are dangerous or disturb neighbors are not allowed.

What are the trash rules?

All trash must be bagged and tied and placed inside the containers, and boxes must be broken down. Nothing may be left in the trash can area: put it in the container or haul it away. Do not overload the dumpsters; overload charges and hauling costs are charged to the responsible owner.

What window coverings are allowed?

Window coverings must be blinds or curtains in white, off white, or a natural wood tone, and sliding glass doors must have blinds or solar screens in a neutral shade. Foil, plywood, blankets, cardboard, and sheets are not acceptable. Solar screens require Board approval: Design Review Application

How do I report a violation?

Use the Report a Violation form and include the location and, if possible, a photo: Report a Violation

With a photo, a notice can be sent right away; otherwise it is confirmed at the next inspection. For noise, include the dates and times. Your information is kept confidential.

I received a violation notice. How do I respond?

Submit a Violation Response with the violation date and whether it has been corrected, is not at your property, or needs more time, or whether you plan to attend a hearing: Violation Response

I need to shut off water to my unit. What do I do?

Download the Water Shut Off Notice from the Resources page and post it on all affected doors and common areas, including the mailbox area, at least 72 hours in advance. Remove the notices afterward. Failure to give notice can result in fines up to $500.

Rentals and Tenants

How do I register my tenant?

Submit the Tenant Registration form with a copy of the lease: Tenant Registration

Leases must be in writing and for at least 30 days, and owners must keep current lease and tenant contact information in the owner portal.

How do I register as a property manager for an owner?

Property managers and anyone else representing an owner should submit the Property Manager Registration with a copy of the management agreement: Property Manager Registration

How many units are owner occupied?

The Association does not track owner occupancy.

Architecture and Maintenance

How do I report a roof leak or other maintenance issue?

Submit a Community Maintenance Request with the location and photos so the right vendor can be sent: Community Maintenance Request

Please submit one request per issue. The form works on your phone so you can attach photos on the spot.

How do I report a plumbing or sewer problem?

Report plumbing and sewer issues in writing with a Community Maintenance Request, including a detailed description and photos: Community Maintenance Request

Phone calls are not accepted to schedule plumbing repairs, and service is scheduled by severity and vendor availability. For a drain back up, try to clear the clog first. Owners may be responsible for drain and water supply lines depending on the cause, and charges may be passed back to the owner.

Do I need approval to make exterior changes?

Yes. Any exterior change must be approved by the Board before work begins, and the owner must maintain it. Submit a Design Review Application: Design Review Application

Patio light fixtures, storage bins, and vinyl fencing that match the pre-approved items in the addendum to the Rules and Regulations do not need an application. See the Documents page: Documents

Who maintains the building exteriors?

The Association provides exterior maintenance of the homes, including paint, roofs, gutters, downspouts, exterior building surfaces, fences, and walks, as well as common area landscaping. Exterior maintenance does not include windows, other glass surfaces, or air conditioning units (CC&Rs Article X).

Owners may not change exterior colors or the exterior of their home without prior written approval: Design Review Application

Board and Association

When are Board meetings and how do I attend?

The meeting schedule and agendas are on the Board Meetings page: Board Meetings

The meeting location, or the Zoom meeting ID and passcode, is printed on each agenda. Every open meeting includes a homeowner forum.

How do I get copies of governing documents or resale documents?

Governing documents and policies are on the Documents page: Documents

For resale packages and lender questionnaires, order through getdocsnow.com

For other records, submit a Document Request: Document Request

How do I make a request to the Board or ask for a hearing?

Submit a Request to the Board with as much detail as possible and any supporting documents: Request to the Board

Is the HOA in litigation?

No. The Association is not currently involved in litigation.

Don't see your question? Ask management. New questions are added to this page as they come in.